top of page

Terms & Conditions

The Nitty Gritty Bit

1. Our Contract

Please read this information and your booking confirmation email carefully, together they contain important information about your holiday and the services we provide, as well as the terms and conditions of the agreement between Bonnie View, Kentangaval | Isle of Barra | Castlebay | H59 5XL (referred to as “we”, “us”, “our”) and all persons named on your booking (referred to as “you” and “your”).

By making a booking whether by telephone, online, or in person, you are making an offer to purchase the facilities and services requested, which will only be deemed accepted by us when all deposits have been fully paid and we issue your booking confirmation. The resulting contract is deemed to be made on the terms of these booking conditions at our offices and is governed by and construed in accordance with the law.

NOTE that no contract will be made between you and us where a provisional booking or reservation enquiries are made and not supported by your payment of the deposits in full and our issuing you with a booking confirmation.

The person who completes your booking and who pays your deposit does so as agent for all persons named on it and by doing so warrants that he/she has authority to sign on behalf of all persons named on the booking form and acknowledges that these terms and conditions apply to all such persons.

This holiday contract does not include any facilities, services, activities, or excursions, such as those that are available to be purchased separately in resort, that you book and pay for after receipt of the booking confirmation (“additional activities”). These additional activities are provided by separate contracts, but care should be taken to note at the time additional activities are booked who it is that is agreeing to provide you with such additional activities, because it may not always be us.

We will treat each element of the booking including the accommodation and any additional activities as separate bookings, so that the price charged in total for the booking of more than one element will always equal the prices charged separately for each individual element. To help you to identify which element you would like to book, prices on our website are listed by element and each element of the booking is available to buy separately at the same price as it would be if more than one element is booked. This means that separate items purchased do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 or package or Linked Travel Arrangements as defined in the Package Travel and Linked Travel Arrangements Regulations 2018.

If you have any questions about the information contained in either these terms and conditions or your booking confirmation email, please do not hesitate to contact us as soon as possible so that we can resolve your query.

Please refer to our website, for detailed descriptions of your accommodation.

2. Making Your Booking

To make a reservation, call the office on  01871 810 001 (local UK rate email us using our booking form on our website, or use our online sales tools.

When your booking is only provisional (i.e. you have not paid the deposits in full), we may hold a certain chalet on specific dates (at our sole discretion) on this provisional booking for up to 24 hours (unless otherwise agreed in writing). If you have not confirmed your booking within 24 hours, we may sell the rooms you have provisionally booked to third parties and cancel your option without further notice. It is not always possible to keep options on late availability prices.

In some cases, it may not be possible for you to book online and in such cases, telephone and email enquiries will, upon payment of the relevant deposit, be considered as offers by you that are subject to acceptance by us upon receipt by you of our booking confirmation email. When you receive our booking confirmation email, your booking will be subject to these conditions.

3. Pay for your booking

3.1. Deposits

3.1.1. Catered Bookings

To confirm your holiday, we ask for a deposit of 50%. If you book within 6 weeks of departure, we will also offer you the option for the full cost of your holiday when booking.

3.2. Balance

The final balance of your holiday is due at least 6 weeks before arrival. We will endeavour to contact you before this date to remind you that the balance is due. If the balance is not received before the due date, we reserve the right to cancel the booking and keep your deposit. Your final balance and due date can also be found in your ‘MyBooking’ online area. Details will be provided on your booking confirmation email.

3.3.1. End of Stay and leaving the chalet:

Please vacate the chalet by 10.00 am as we need to turn the chalet around for the next arrivals. We ask that you: remove any rubbish that is left and just keep the chalets as clean as possible :)​​​​​

4. Communication between you and us

All communication and correspondence will be made between us and the leader of the group only who will be identified by you at the time of booking. It is then up to the party leader to pass on any relevant information to other members of your group and to ensure that all members of your group are sufficiently insured.

4. Price

All our holidays advertised on the website or otherwise are subject to availability and the price on the day of booking. We sell our holidays in GBP. At the time of booking we will provide you with a quotation in GBP.  The prices shown or given are per Chalet per Night (unless otherwise indicated) and are based on two people sharing the chalet.

5. Your holiday

5.1. Self Catered Bookings

The services that form part of your holiday will be provided either directly by us or by independently contracted suppliers.

Unless stated otherwise the price of your holiday will include: Sole Occupancy of the chalet named in your booking confirmation email; Bed Linen; Two Towels per guest; Start & End Stay Cleaning Service; on call maintenance team; Welcome hamper with variety of local products and freshly baked cake; Cooking Utensils, Crockery, and Cutlery; all local resort taxes and Value Added Tax.

6. Accommodation

The number of people permitted to stay in your accommodation is strictly limited to the number of beds booked as set out on the booking confirmation email. Subletting, sharing, or assignment is not allowed, although prior to arrival changes may be able to be made by contacting us.

7. Insurance

It is an imperative condition of your booking agreement with us that you and your party members have adequate travel insurance, from a reputable provider, offering coverage for (but not limited to):


  • Emergency medical expenses, including, among other costs; mountain rescue, ambulance costs and repatriation.

  • Cancellation of your trip or restriction (shortening your trip). *

  • Closure of the resort due to a case of force majeure. *

  • Personal liability to include, among other liabilities; damage caused by your negligence to the property in which you are staying and cannot include a clause that limits actions taken against a travel companion other than the family.

  • Loss or damage to rented equipment.

  • Travel and transfer delays (to and from abroad) that must include, among other things, costs; additional costs incurred in the event of a delay beyond your control.

  • If you, a member of your household or a travel companion who is part of your group, have a positive result for Covid-19 within 14 days of your travel date, preventing you from travelling.

We will not accept any liability of any kind for the loss or damage suffered by any of your party who travel and stay with us because they do not have adequate insurance.

You acknowledge that all modes of travel to and from our resort (including, but not limited to, our partner travel companies) may be subject to delays or cancellations and furthermore you accept that we are not responsible for such travel delays or cancellations.

*We understand that many insurance policies will now exclude cancellations related to Covid-19. We have therefore provided additional ‘flexible’ booking conditions in these Terms and Conditions to cover the situation, if you are unable to complete your holiday booking in specific circumstances related to a resurgence of Covid-19. 

7a) Chalet Condition, damage and repairs

It is essential the chalet and all contents are left on departure in a reasonable undamaged condition and that the key is also left behind. We reserve the right to charge for items which are taken and or damaged and also for specialist cleaning or redecoration should the same be required. We stress that dogs are not permitted on furniture and are not permitted to be left in the chalet unattended at any time. Any damage caused from failure to adhere to these conditions will be chargeable. Any charges will be notified within two days of departure and should be responded to within seven days. 

8. Changes or cancellations made by you (not covered by the Covid-19 clause above)

If you cancel your holiday for any reason, other than when Covid-19 circumstances arise the cancellation charges below are payable from the date we are informed of your cancellation. These are calculated to cover the cost of processing your cancellation and to compensate us for the risk we take that we may not be able to resell your holiday.

Period before departure within which written notification of cancellation is received by us the cancellation charge will be:

More than 10 weeks = Deposit

Between 10 and 6 weeks = 50%

Less than 6 weeks = 100%

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Your identified party leader is responsible for paying this charge and you acknowledge that he or she is responsible to your party for accounting to you.

9. Check-In/Check-Out

Rooms will be available to you after 16:00 on the date of arrival and we ask that they be vacated by 10.00 on the date of departure. We will request confirmation of your time of arrival at the time your final payment is settled. Our chalets will be manned until 22:00 on changeover day, so please ensure we are clearly advised well in advance if you are due to arrive after 22:00 so that we can make arrangements for your check-in.

If you are arriving after 10:00 but before 16:00 we can store your luggage in the chalet if you are keen to make the most of the day.

Please note, due to extra safeguarding measures and cleaning requirements needed next season to restrict the potential spread of Covid-19, we cannot guarantee the chalets will be ready until 16:00 on the day of your arrival. If your chalet is ready in advance of this time, you are welcome to check-in earlier.

10. Accurate description

We endeavour to ensure that all the information and prices displayed on our website are accurate. However, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

We strive to ensure accuracy of descriptions shown however we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed.

11. Internet access

Where advertised, our chalets are equipped with free Wi-Fi, however we cannot guarantee a continuous and uninterrupted internet connection as this is outside of our control. You will not be advised in advance if this facility is removed and we cannot offer refunds or compensation if the internet is down or the Wi-Fi is not available for any reason.

12. Smoking

All our chalets and premises are non-smoking including the bedrooms, bathrooms.

13. Your behaviour

Please remember that you can stay in shared accommodation with others who are also on their vacation (this includes our staff). We reserve the right, in our reasonable opinion, to refuse to accept you as a customer or to continue to deal with you if your behaviour affects or threatens in any way our other customers, or is threatening, disruptive or abusive to our staff (this includes in writing and over the phone)

14. Your safety

The safety and well-being of our guests is of paramount importance to us. All our properties are required to meet local regulations and we continually strive to improve hygiene and safety standards in all our chalets. Please note that even in European countries, regulations may not match those in the UK, which are some of the most stringent in the world. In ski resorts particularly, many buildings are made of timber, often without separate fire escapes. We strongly advise that you and your party familiarise yourself with your accommodation, safety procedures and location of fire extinguishers immediately on arrival.

15. Your data protection

We are committed to protecting your privacy. We may disclose details such as your name, contact details, travel preferences and special needs or diets that you have supplied to us in relation to you and your traveling companions to our suppliers for the purposes of providing you with our or their services. Only the information necessary for these purposes will be supplied to them. We do not provide any information or our mailing list to any other company.

Please note that security regulations may require us to provide government agencies access to data you disclose to us.

16. Refund Credit Note Terms

The following terms will apply to any refund credit notes issued by us:

  • Refund credit notes will be valid for 12 months from date of issue (referred to below as the validity period).

  • The value of the refund credit note will be deducted from the total value of your new booking with us. The remaining balance, if any, must be paid by you as per our normal Terms of Booking applicable at the time your new booking is made as detailed on our website which your new booking will be subject to.

  • If there is any credit remaining after the redemption of the refund credit note, this can be used to pay for future bookings, provided these are still within the refund credit note validity period. Using part of the refund credit note will not change the original refund credit note validity period, unless expressly agreed by us in writing.

  • Any balance that remains on the refund credit note after the refund credit note validity period has ended will no longer be available for use, unless otherwise agreed by us in writing.

  • Credit notes may only be redeemed against the cost of accommodation, and cannot be used to pay for extras, such as ski passes and equipment rental.

  • All refund credit notes are non-refundable.

  • Refund credit notes may not be redeemed or transferred for cash at any time.

  • We reserve the right to refuse redemption of refund credit notes and request alternative forms of payment if a refund credit note is fraudulently obtained or used.

  • As soon as a refund credit note is redeemed towards a booking it is classed as a balance payment and is subject to our normal terms and conditions of booking. Therefore, if the new booking towards which the credit note was redeemed is cancelled under circumstances which do not entitle a credit note or refund to be issued, then this value will be lost.

17. Legal

We do not make guarantees and/or representations, express or implied, as to the accuracy or validity of the information contained on our website. We also do not make guarantees and/or representations as to the nature or standard or otherwise of the services offered on or through this site. We do not accept responsibility for an indirect or consequential loss of any kind in the contract, misdemeanour or otherwise resulting from:

  • Your use or dependence on any content available on or via this site

  • Any lack of access or delay in access to this site

  • Performance or non-performance of all services by us.

Our liability for direct loss (except for personal injury or death) will be limited to a maximum of the price of the product or service to which the claim relates. If any of the aforementioned limitations and exclusions, in whole or in part, are found to be illegal, null or void or for any other unworkable reason, this exclusion or part of it is considered to be separable and does not affect the validity or applicability of the other exclusions or parts of it in question.

bottom of page